Accelerate progress towards a net zero world
Consumer Vulnerability
DSO and Flexibility
Making a positive impact on society
Net Zero and Low Carbon

NIA SSEN 0061: HOMEflex (Household or Microbusiness Energy Flexibility)

Key Activities

HOMEflex seeks to address gaps in fairness during the development of domestic Flexibility Services and aims to create an inclusive, fair, and transparent marketplace. It will achieve this by developing a Code of Practice for Domestic Flexibility Services, including a framework and business case for an accompanying Compliance Scheme. HOMEflex draws on previous findings including Flex Assure for industrial and commercial customers, “Smart and Fair?” and CrowdFlex. This proposal resulted from engagement with Open Networks members and is seen as important for delivering domestic and microbusiness flexibility fairly.

Expected Benefits

The ultimate benefit of this project will be the development of an inclusive, healthy, publicly trusted and liquid domestic Flexibility Services marketplace.

Progress

HOMEflex: All chapters of the HOMEflex Code of Conduct were consulted on and agreed with the working group on time and as planned, completing in August 2023. Following an open consultation the final version of the HOMEflex Code of Conduct was launched in November 2023.

This allowed HOMEflex to progress even better than expected with the advent of ESO Demand Flexibility Service allowing HOMEflex to be used in a live environment helping suppliers and aggregators follow best practice and inclusivity during the winter of 2023/24.

The work involved in embedding this also allowed for further engagement and learning opportunities. Now that the HOMEflex Code of Conduct is delivered and being used successfully, we are progressing with a subsequent project – HOMEflex Compliance. HOMEflex Compliance will deliver a framework for a Compliance Scheme, allowing the HOMEflex Code of Conduct to be embedded further into the industry of the benefit of consumers.

Collaborators

Flex Assure
Homeflex

Project Budget

£331,000

Start/End Date

June 2022 – May 2024

Project Manager

Simon O’Loughlin

HOMEflex Qualitative Consumer Research – Full Report
HOMEflex Qualitative Consumer Research – Full Report
Summary
HOMEflex Qualitative Consumer Research - Full Report
Publication dateJanuary 2023
Download
NIA SSEN 0061: HOMEflex – Household or Microbusiness Energy Flexibility
NIA SSEN 0061: HOMEflex – Household or Microbusiness Energy Flexibility
Download
Executive Summary of HOMEflex Consumer Qualitative Research
Executive Summary of HOMEflex Consumer Qualitative Research
Summary
Executive Summary of HOMEflex Consumer Qualitative Research
Publication dateJanuary 2023
Download