Customer Service
Delivering a safe, resilient and responsive network

Key activities

This project uses a digitised approach where a single processing unit protects the entire substation. It also gives remote access to fault information, which may assist in a reduction of customer minutes lost during power cuts, and provides information which can be used to determine whether maintenance of plant and equipment is required.

Expected outcomes

Reduction in costs of installation due to reduced hardware and a reduction of costs during storms if details can be extracted remotely about the type of faults that have occurred.


NIA £28,250

Start/end date

2012 – 2016

Project Manager

Colin Mathieson