Data and Partnerships
Delivering a safe, resilient and responsive network
Provide a valued and trusted service for our customers and our communities

NIA SSEPD 0007: Field Team Support Tool (FTST)

Key activities

The project will use the standard based Common Information Model (CIM) to allow the different sources of data held within the company to be fed out to an online application, and for data sent from the tablets to update the data sources.

Expected outcomes

The FTST was successful in its trial period. The most notable benefit this trial brought was the Handle Operated Air Break Switch Disconnector Project in which over 2000 assets suitable were inspected using the system. This also enabled planning for replacement for all of these units. Feedback from the field staff who used the FTST has aided the scoping and supported the Maximo Work and Asset Management System delivery including its mobile solution. Maximo is now the default system for SSEN and supports SSENs efforts at minimising paper based activities thus reducing errors whilst increasing efficiency.

Additional Benefits

New Connections: For onsite quotations the FTST has allowed us to provide a better service to our customer and a more accurate quote as we are able to take photos and annotate those images whilst linking to locations. This provides designers with a more comprehensive view of the environment in new medium-low value connection projects. This substantially minimises the time designers need to spend gathering data thereby helping to support guaranteed standards for quotations.

Network Damage Reporter: Another SSEN NIA Project Network Damager Reporter uses the same mapping system with amendments following internal feedback from staff using FTST. It allows users to submit images with location details about damage or no power on our network. (See NIA SSEPD 003)

Lightning Tracking: The FTST mapping system allowed a proof of concept to be delivered by using lighting data indicating where on our network lightning strikes may have occurred. This is intended to support the discrimination of transient faults, enduring faults and assist with fault dispatch. It is hoped that Lightning Tracker will be progressed into BAU.


NIA £490,000

Start/end date

2015 – 2018

Project Manager

Kate Jones