Customer Service
Delivering a safe, resilient and responsive network
Provide a valued and trusted service for our customers and our communities

NIA SSEPD 0003: Network Damage Reporter

Key activities

The aim of the project is to determine the viability of using a smartphone application to allow damage to be reported quickly by members of the public to a DNO service centre.

Expected outcomes

Develop new procedures and processes to make use of the data submitted by users, such that the fault report submitted is integrated into the company fault management system. Develop a publicity strategy to publicise the availability of the app. Evaluate the benefit to the utility of fault reporting using smartphones.


NIA £143,000

Start/end date

2015 – 2019

Project Manager

Kate Jones