Customer Service

Delivering a safe, resilient and responsive network

Provide a valued and trusted service for our customers and our communities

NIA SSEPD 0003 Network Damage Reporter

Key Activities

The aim of the project is to determine the viability of using a smartphone application to allow damage to be reported quickly by members of the public to a DNO service centre.

Expected Outcomes

Develop new procedures and processes to make use of the data submitted by users, such that the fault report submitted is integrated into the company fault management system. Develop a publicity strategy to publicise the availability of the app. Evaluate the benefit to the utility of fault reporting using smartphones.

Funding

£553,600

Start/End Date

April 2015 – June 2018

Project Manager

Kate Jones

Additional Resource

NIA SSEPD 0003 : Network Damage Reporter : ENA Smarter Networks Portal

NIA Project Registration and PEA Document – NIA SSEPD 0003 Network Damage Reporter

NIA Project Registration and PEA Document – NIA SSEPD 0003 Network Damage Reporter

AuthorKate Jones

Publication dateApril 2015

Change Request 1 – NIA SSEPD 0003 Network Damage Reporter

Change Request 1 – NIA SSEPD 0003 Network Damage Reporter

AuthorKate Jones

Publication dateMay 2016

NIA Project Progress Report 2016 – NIA SSEPD 0003 Network Damage Reporter

NIA Project Progress Report 2016 – NIA SSEPD 0003 Network Damage Reporter

AuthorKate Jones

Publication dateJuly 2016

Change Request 2 – NIA SSEPD 0003 Network Damage Reporter

Change Request 2 – NIA SSEPD 0003 Network Damage Reporter

AuthorKate Jones

Publication dateDecember 2016

NIA Project Progress Report 2017 – NIA SSEPD 0003 Network Damage Reporter

NIA Project Progress Report 2017 – NIA SSEPD 0003 Network Damage Reporter

AuthorKate Jones

Publication dateJuly 2017

NIA Project Progress Report 2018 – NIA SSEPD 0003 Network Damage Reporter

NIA Project Progress Report 2018 – NIA SSEPD 0003 Network Damage Reporter

AuthorKate Jones

Publication dateJuly 2018

NIA Project Closedown Report – NIA SSEPD 0003 Network Damage Reporter

NIA Project Closedown Report – NIA SSEPD 0003 Network Damage Reporter

AuthorKate Jones

Publication dateJuly 2019